Privacy Policy

1. Who we are

M·LAB is a web studio registered in the Republic of Serbia, specializing in website development, online stores, SEO optimization, custom design and web application development. Contact: info@mlabstudio.rs

2. What data we collect

We only collect data you voluntarily provide through contact channels (WhatsApp, email):

• ✦First and last name
• ✦Email address
• ✦Phone number (optional)
• ✦Project description or inquiry

This site does not use analytical tools that track your behavior (Google Analytics, Facebook Pixel, etc.). We do not set tracking cookies.

3. Purpose of data processing

We use your data exclusively to:

• ✦Respond to your inquiry or quote request
• ✦Deliver the agreed service
• ✦Send project-related information you have consented to

We do not send marketing messages without your explicit consent. We do not sell or share your data with third parties.

4. Data retention

Your data is retained for as long as necessary to deliver the service, or as required by law (typically 5 years for business records). After that period, data is permanently deleted.

5. Your rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• ✦Access — find out what data we hold about you
• ✦Rectification — correct inaccurate data
• ✦Erasure — request permanent deletion
• ✦Portability — receive your data in a machine-readable format
• ✦Objection — object to processing

Submit requests to: info@mlabstudio.rs. We respond within 30 days.

6. Security

We apply reasonable technical and organizational data protection measures. The site uses HTTPS encryption. Data access is limited to team members who need it to deliver your service.

7. Policy changes

We reserve the right to update this policy. We notify clients of significant changes by email. The date of the last update is always visible at the top of this document.

8. Contact

For all data protection inquiries: info@mlabstudio.rs